Help

Support

Write to support@konbran.com. A person reads it. Tell us your phone model, the Android version, and what you were doing when it went wrong — it saves a round trip.

Common things

The code in my email will not work

Only the newest code works. Each time you ask for one, the one before it stops working. Codes last an hour. If you have asked more than once, check the most recent email and use that code; if it is older than an hour, ask for a new one.

No email arrived

Check the spam folder first. If it is not there, ask for a new code from the app. If nothing arrives at all, write to us — tell us the address you signed up with.

I forgot my password

Choose “Forgot your password?” on the sign-in screen. We email a code; enter it and you will be able to set a new password.

The estimate is wrong

Edit it. The figures are the model’s best guess from a photograph, not a measurement, and correcting them is expected rather than exceptional. Corrections also tell us where the estimates are weak.

I changed phone and my meals are gone

Your diary is stored on the phone, not on our servers, so it does not move with your account. We know this is a real limitation. Your profile and targets do follow your account.

I want my account deleted

See Delete your account.